Mentis Learning

Cancellation & Refunds

Last updated: 2 November 2026

The short version

Cancel any time in Account → Manage plan.
Cancel during the free trial and you're never charged.
Cancel within 14 days of your first payment and you get it back in full.
After that, you keep access until the end of the period you've paid for, and you won't be charged again.

How to cancel

Sign in and go to Account → Subscription.
Click Manage plan, then Cancel plan.

You can also cancel by emailing mentislearning44@gmail.com from the email address used at checkout, or by sending the form at the bottom of this page.

When you cancel, the student keeps access until the end of the period you've already paid for. You won't be charged again.

Cancelling during the free trial

If you cancel before the 2-day free trial ends, nothing is charged.

Your 14-day right to cancel, and our refund promise

The law gives you 14 days from the day you start your plan to change your mind.

Our promise is more generous than the law:

First payment: if you cancel within 14 days of your first payment (monthly or yearly), we'll refund that payment in full.
Yearly renewals: if you cancel within 14 days of your yearly plan renewing, we'll refund that renewal payment in full.

To get your refund, cancel in Manage plan and then email us with the subject "Refund", or just email us and we'll do both. We'll refund you within 14 days, to the card you paid with.

After the 14 days

We don't give refunds for part of a month or year. When you cancel, you keep access until the end of the period you've paid for.

Switching plans

You can switch in Manage plan:

Monthly to yearly: the switch happens straight away. We take off the unused part of your current month, charge the rest of the £300, and your new year starts that day.
Yearly to monthly: the switch happens when your paid year ends. You keep the year you've paid for, and then £30 a month starts.
During the free trial: you can switch freely and nothing is charged. Your trial end date stays the same.

If something is wrong

If the service isn't as described or something isn't working, please tell us. We'll try to put it right, and if we can't, we'll offer a refund that fits the problem. This doesn't affect your legal rights.

Cancellation form (optional)

You don't have to use this form, but you can copy it into an email to mentislearning44@gmail.com:

To: Mentis Learning, mentislearning44@gmail.com
I hereby give notice that I cancel my contract for the Mentis Learning subscription.
Plan started on: … Name of payer: … Email used at checkout: … Student's name: … Date: …

How to cancel

Click Manage plan, then Cancel plan.

You can also cancel by emailing mentislearning44@gmail.com from the email address used at checkout, or by sending the form at the bottom of this page.

When you cancel, the student keeps access until the end of the period you've already paid for. You won't be charged again.

Your 14-day right to cancel, and our refund promise

The law gives you 14 days from the day you start your plan to change your mind.

Our promise is more generous than the law:

First payment: if you cancel within 14 days of your first payment (monthly or yearly), we'll refund that payment in full.

Yearly renewals: if you cancel within 14 days of your yearly plan renewing, we'll refund that renewal payment in full.

To get your refund, cancel in Manage plan and then email us with the subject "Refund", or just email us and we'll do both. We'll refund you within 14 days, to the card you paid with.

Switching plans

You can switch in Manage plan:

Monthly to yearly: the switch happens straight away. We take off the unused part of your current month, charge the rest of the £300, and your new year starts that day.

Yearly to monthly: the switch happens when your paid year ends. You keep the year you've paid for, and then £30 a month starts.

During the free trial: you can switch freely and nothing is charged. Your trial end date stays the same.

Cancellation form (optional)

You don't have to use this form, but you can copy it into an email to mentislearning44@gmail.com:

To: Mentis Learning, mentislearning44@gmail.com

I hereby give notice that I cancel my contract for the Mentis Learning subscription.

Plan started on: … Name of payer: … Email used at checkout: … Student's name: … Date: …