Terms of Service

Last updated: 2 November 2026

1. Who we are

Mentis Learning ("Mentis", "we", "us") is run by Iyad Stanakzai, a sole trader, trading as Mentis Learning.

• Email: mentislearning44@gmail.com
• Website: mentis-learning.com

These terms are the agreement between us and the parent or guardian who pays for a plan ("you"). They also explain the rules for the student who uses the account ("the student"). If you're the student, we've tried to keep this readable, so please read it with your parent or guardian.

2. Who can use Mentis

• Mentis is for students studying GCSE Maths (Higher tier, Edexcel and AQA).
• Each account is for one student.
• Students under 18 must have a parent or guardian's permission to use Mentis. A parent or guardian must complete the payment step.
• By starting a plan, the parent or guardian confirms they agree to these terms and have read our Privacy Policy.

3. What you get

While your plan is active (including the free trial), the student gets:

• Video lessons across the GCSE Maths Higher course.
• Quizzes with mark schemes and worked solutions.
• Past papers with mark schemes, and a place to record and track scores.
• A progress dashboard showing strengths, weak topics and what to do next.
• Messages with a maths mentor. We aim to reply within 24 hours.
• Two 30-minute Zoom calls a month with the mentor (see section 4).

Your mentor may also set next steps, notes and a revision timetable on the student's dashboard.

We regularly improve the course, so lessons, quizzes and features may change over time. We won't make changes that significantly reduce what you've paid for without telling you, and you can cancel if you're unhappy with a change.

No grade guarantee. Results depend on many things, including the student's effort. We can't promise any particular grade.

4. Mentor calls

• Each plan includes two 30-minute calls per calendar month. Unused calls don't carry over to the next month. The mentor may sometimes give extra calls.
• Calls can be booked Monday to Friday, 4pm to 8pm, and Saturday, 10am to 1pm (UK time), up to 3 weeks ahead and at least 24 hours in advance.
• If the student cancels at least 24 hours before a call, the call goes back into their allowance. Later cancellations and missed calls count as used.
• If we need to cancel a call, we'll return it to the allowance and help rebook.
• Calls take place on Zoom, one to one, using a waiting room. Parents and guardians are welcome to join. We don't record calls.

5. Plans and prices

• We're not registered for VAT, so no VAT is added.
• Your plan renews automatically at the end of each month or year, using the card you gave at checkout, until you cancel.
• Promo codes may give a discount for a limited time. The discount ends when the code says, and the normal price applies after that.
• Price changes: we'll email you at least 30 days before any price change affects you. You can cancel before the new price applies.

6. Free trial

• New members get a 2-day free trial. A card is needed to start it, but nothing is charged during the trial.
• Before the trial ends, the student's dashboard shows a reminder with the date and time the trial ends and the price that will be charged.
• If you don't cancel before the trial ends, your chosen plan starts automatically and the first payment is taken.
• One free trial per person and per card. If an account or card has already had a Mentis trial, the plan starts straight away and the first payment is taken at checkout. We show this warning before you pay.

7. Payments

• Payments are handled securely by Stripe. We never see or store your full card number.
• If a payment fails, Stripe will try again over the next week. The student keeps access for 2 days after a failed payment so you can update your card in Manage plan. After that, access is paused until the payment goes through.
• If payment still hasn't gone through after Stripe's last try, the plan is cancelled.

8. Cancelling

• You can cancel any time in Account → Manage plan, or by emailing us.
• When you cancel, the student keeps access until the end of the period you've paid for. Then the plan ends, and you won't be charged again.
• You can switch between monthly and yearly in Manage plan. See our Cancellation & Refunds page for how switching is charged.
• Your right to cancel and get your money back is explained on our Cancellation & Refunds page.

9. Account rules

To keep Mentis safe and fair, the student must:

• keep their password private and not share their account;
• give true details when signing up;
• be respectful in messages and on calls;
• only send photos of their maths work, nothing else;
• not try to break, overload or get around the security of the site.

10. Our content

• Our lessons, videos, quizzes, worked solutions, notes and designs belong to Mentis Learning or the people who license them to us.
• You may use them for the student's own personal study only. Please don't copy, download (except where we give a download button), share, sell, publish or pass them to anyone else, or use tools to collect them.
• Past exam papers and mark schemes belong to their exam boards (AQA and Pearson Edexcel) and are included to help with revision.

11. Safeguarding

The student's safety matters most to us.

• All messages between the student and the mentor are stored on Mentis and can't be edited or deleted, so there's always a clear record.
• Mentor contact happens only through Mentis messages and scheduled Zoom calls. The mentor won't ask the student to move to other apps or private channels.
• If we're worried that a student is at risk of harm, we may contact their parent or guardian and, where necessary, the relevant authorities.
• If you have any safeguarding concern, email us straight away at mentislearning44@gmail.com.

12. If things go wrong

• We'll provide our services with reasonable care and skill, and our digital content will be as described. You have legal rights under the Consumer Rights Act 2015, and nothing in these terms affects them. For advice about your rights, contact Citizens Advice.
• If there's a problem, tell us and we'll try to fix it. If we can't, we may offer a partial or full refund.
• We try to keep Mentis available at all times, but it may sometimes be unavailable for maintenance or reasons outside our control.
• We aren't responsible for losses that weren't foreseeable, or for business losses. Mentis is for personal, non-commercial use.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

13. Suspending or closing an account

• We may suspend or close an account if the account rules are seriously or repeatedly broken, or if we have safeguarding concerns. We'll explain why where it's safe to do so.
• If we close an account for a reason that isn't your fault, we'll refund any unused part of the period you paid for.
• You can ask us to close the student's account at any time by emailing us. Our Privacy Policy explains what happens to the data.

14. Complaints

If you're unhappy, please email mentislearning44@gmail.com. We aim to reply within 5 working days.

15. Changes to these terms

We may update these terms, for example when we add features or the law changes. If a change significantly affects you, we'll tell you by email at least 30 days before it applies, and you can cancel before then.

16. The law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.